Telephone bookings will be held for a maximum of 7 days. If at the end of this period the booking has not been confirmed by the receipt of a deposit and a completed booking form the car will be released. All bookings are subject to a minimum deposit of £50.00 per vehicle. If in the event of cancellation this deposit is not returnable. A Final Payment invoice will be sent to you approximately 5 weeks prior to the wedding date. Cancellation of a wedding must be received in writing or by E-Mail 60 days prior to the booking date. If it not received by this date then the full payment will be due. However, if a new date is set and your originally booked car/s are available for the revised date your booking will be transferred to the new date without loss.
Responsibility when acting as agents. Where Wight Ribbon does not own a car this will be clearly indicated. Wight Ribbon sometimes acts as an agent for sourced third-party Suppliers of vehicles and in such circumstances has no liability to you for the supply of the services. This is the Supplier’s responsibility. Wight Ribbon will manage your booking on behalf of the Supplier up to full payment of the balance owed. At that point the booking will be handed over to the Supplier, you will be provided with the Supplier’s contact details, and the Supplier will perform the services required. Where Wight Ribbon owns the chosen cars, the Services will be performed by Wight Ribbon.
Choice of a route. The chauffeurs will choose the route based on experience, knowledge of the local area and use of satellite navigation, they will accept a route requested by you, however. You should ensure that adequate access, turnaround and exit for the vehicle(s) is available at all addresses to be attended. If any point the chauffeur feels that this is restricted in any way then the chauffeur will stop at the nearest legal safe point available, regardless of distance. The chauffeur has the right to refuse to travel on any surface or growth protruding into the pathway of vehicles that he feels may cause damage. If you have an unmade road or uneven road surface then please inform us at the time of booking.
Damages The chauffeur retains the right to refuse to convey any passenger who in the opinion of the chauffeur appears to be under the influence of alcohol or other substances and whose condition may put the chauffeur, the vehicle or other passengers at risk. The hirer is responsible for any damage to the vehicle and fittings caused by their own or their guest’s actions and to ensure they collect their luggage and personal items when leaving the car. A minimum charge of £100 will be applied to cover valet costs should fouling be caused by any passenger through food, drink or illness. Your chauffeur will offer assistance to those wearing flowing gowns and trains when entering and exiting the car, however, it remains the ultimate responsibility of the wearer to ensure their clothing avoids contact with all areas that could accrue dirt or grime such as the underside, wheels, tyres etc. If sparkling wine or refreshments is provided, the Supplier will not be held liable for damage to clothing or persons caused by spillage, airborne corks, or glass breakage, howsoever caused.
Breakdowns In the instance of a last-minute mechanical breakdown, exceptional traffic difficulties, incidents, acts of God or any events beyond our control, Wight Ribbon will endeavour to supply another vehicle from our range and contact base. If a cheaper vehicle is supplied as a replacement, a suitable price adjustment will be made. If in the final instance Wight Ribbon cannot provide our service or vehicle for any of the reasons mentioned than a full refund will be made of your deposit and monies paid. Wight Ribbon and its Suppliers are fully insured for wedding car hire, and our insurance does not cover customers to drive our vehicles, or for loss or damage to customers possessions or for any other consequential losses, delays or missed events. Wight Ribbon strongly recommends that you are covered by adequate wedding insurance.
Seating: Due to the nature of the cars most do not have rear seat belts, so children under the age of three cannot be carried because of this. Children over the age of three may be carried but must be under the supervision of an appropriate adult. All passengers must remain seated at all times. Cars must not carry more than the chauffeur deems fit or exceed the vehicle's specifications. Under no circumstances should anyone be carried on another person’s lap. Modern vehicles are not provided with child car seats, so hirers are advised to provide and fit their own child seats and booster seats if required to our modern fleet only, for their children’s safety. Chauffeurs will not be responsible for the fitting of the child car seats.
The itinerary as agreed in writing on the booking form defines the only journeys that will be undertaken. If additional journeys are requested on the day and are agreed by the chauffeur, additional charges may be applied and must be paid for in advance at the time.
These terms and conditions plus the completed and submitted booking form are the entire agreement between Wight Ribbon, its Suppliers and the Hirer. No variations are permitted unless in writing and signed by all relevant parties. The terms "you" or "your" refer to the Hirer nominated on the Booking Form.
The total liability of Wight Ribbon or its Suppliers under this agreement is limited to the amount actually paid by you, the Hirer. In no event will Wight Ribbon or its Suppliers be liable for any direct, indirect or consequential losses, delays or missed appointments or events.
By submitting the booking form you will be deemed to have read, understood and accepted the above terms and conditions.